Observations #2 – the correct change

If you’re visiting somewhere then you’re probably going to use public transport.

If you’re visiting somewhere then you’ve probably not got lots of change in your pocket.

That’s unlucky for anyone who visits York. In our ten years there we came to dread the moment you got on a bus bearing paper money because of the sour and unhelpful disdain with which you’ll be treated.

Taking a bus in Kyoto has been lovely – you pay a flat fare wherever you’re headed and chuck the correct coins into the machine next to a friendly driver.

And change? Not a problem because they have a machine next to the driver that will take whatever you’ve got in your wallet and change it to a selection of change that will cover the fare.

It may make getting off a bus a little sluggish but it’s no slower than the palava of sorting out a ticket or sufficient credit before you board or interacting with the driver as you board. The best thing is that this lo-tech solution works perfectly no matter what you’ve got in your pocket.

It’s this attention to detail that is one of the most striking things about Japan. We popped into a supermarket the other day and when the cashier put our items through and I handed over the money the till produced the correct change for her – genius.

About Benjamin Welby

I’m Benjamin Welby. I live in Croydon with my wife and two children. I church at Croydon Vineyard. We’ve had season tickets for Bradford City since 2007. I’ve got degrees in History, Post-War Recovery and Public Administration and have spent the last 15+ years working at the intersection of digital transformation and good governance. I began my career in local government, went on to help launch GOV.UK and most recently worked on defining global standards for digital government at the OECD. I'm currently currently co-authoring a book integrating biblical values with civic life, encouraging Christians to adopt a hope-filled, faith-inspired perspective on democracy and how we are governed. I’m interested in too many things: being a good husband and father, following Jesus, the theology of governing well, a warm welcome for refugees and asylum seekers, that ‘digital’ leads to fair, inclusive and equitable transformation, exploring the world, League Two football, Pantomime, various England sports teams and Team GB…